Frequently Asked Questions

Everything you need to know about your Imperial experience.

What is the standard shipping timeframe?

We offer premium worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.

What is your return policy for luxury apparel?

Imperial accepts returns within 30 days of delivery. Items must be in their original condition, unworn, and with all designer tags still attached to qualify for a full refund.

How do I ensure I select the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As our collections feature various fits, we recommend checking these guides or contacting our stylists for personalized advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.

Are your materials sustainably sourced?

At Imperial, we prioritize ethical craftsmanship. We partner with certified suppliers to source high-quality, sustainable fabrics including organic cotton, recycled polyester, and ethically harvested wool.

Can I modify or cancel my order after it has been placed?

To ensure rapid delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer concierge team.